Complaints

Last updated: October 2026

If you're unhappy with our service, we want to hear about it so we can put it right.

How to make a complaint

• Phone: (07) 4848 1559
• Email: info@actionfinance.com.au
• Post: 175 Shakespeare St, Mackay QLD 4740

Tell us what happened and what you'd like us to do. It's free to make a complaint.

What happens next

• We'll acknowledge your complaint within 1 business day where possible.
• We'll look into it fairly and keep you updated.
• We'll give you our final response within 30 calendar days, in line with ASIC Regulatory Guide 271. If we need longer, we'll tell you why and let you know about your right to go to AFCA.

If you're still not satisfied

You can contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution service:

• Website: www.afca.org.au
• Phone: 1800 931 678
• Email: info@afca.org.au
• Post: GPO Box 3, Melbourne VIC 3001

For privacy complaints, you can also contact the OAIC at www.oaic.gov.au or 1300 363 992.